User Privacy Policy
We are JustCasino. This Privacy Policy explains how we collect, use and protect your personal information when you use our casino services. It sets out the categories of data we hold - personal, technical and transactional - and the purposes for which we use that data, including account management, payments and security. The page also explains cookies, third-party sharing and the rights you have over your information. Use this policy to understand how to request access, correction or deletion of your data and how to contact us about privacy matters.
Data we collect
Personal data
Name, email address, date of birth and contact details. Payment identifiers you provide for deposits and withdrawals. ID documents where required for verification. Information entered on your account profile and support requests.
Technical data
Device and browser information, IP address, operating system, session timestamps and connection data. Game client and crash logs sent when you report issues. Location data derived from your IP for geolocation checks.
Transactional data
Deposit and withdrawal records, currency and transaction identifiers, bet history, wins and losses, bonus activity and loyalty point records. Payment method and billing details needed to process transactions.
How we use information
Process and record deposits and withdrawals, verify accounts and prevent fraud, provide customer support, apply responsible gaming controls and enforce terms. Use transaction and play data to resolve disputes and to administer bonuses and loyalty rewards in line with terms.
Data protection and security
We store data on secure servers and use encryption for data in transit. Access to personal information is restricted to authorised staff and service providers on a need-to-know basis. Retention periods follow legal and operational requirements, after which data is deleted or anonymised.
Cookies and tracking technologies
We use cookies and similar technologies to enable site functionality, remember preferences and measure performance. Third-party analytics and advertising partners may place cookies on your device. You can manage cookie settings through your browser or the cookie banner where available.
User rights
Access and correction
You may request a copy of personal data we hold about you and ask us to correct inaccurate or incomplete information. Use the account settings or contact support to submit a request.
Deletion and restriction
Requests to delete or restrict processing will be handled in line with legal obligations - for example, we may retain transaction records for compliance. We will inform you if a request cannot be fulfilled and why.
Data sharing and third parties
We share data with payment processors, identity verification services and hosting providers to deliver services. Law enforcement and regulators may be provided data when required by law. Third parties process data under contract and are required to protect it.
Updates to this policy
We may update this policy periodically. Material changes will be published on this page with an effective date. Continued use of our services after changes indicates acceptance. Contact support for historical copies or specific questions about changes.